gbaze Privacy Policy

This Privacy Policy describes how gbaze collects, processes, stores, and shares personal data relating to users of the gbaze website at gbaze.vip and all associated gaming services. By registering an account or using the gbaze Platform you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy forms part of the gbaze Terms and Conditions and should be read alongside them.

gbaze is committed to protecting player privacy and handling personal data responsibly. We collect only what is genuinely needed to operate the Platform, fulfil our legal obligations, and deliver a safe, enjoyable gaming experience to adult players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.

gbaze collects personal data in the following categories, depending on how you interact with the Platform:

• Registration data: full legal name, date of birth, residential address, email address, and mobile phone number provided when you create a gbaze account.
• Identity verification data: copies of government-issued photo identification (national ID, passport, or driving licence) and proof-of-address documents submitted for KYC purposes.
• Financial data: payment method details (bKash wallet number, Nagad number, Rocket number, Upay number, or masked card details for Visa/Mastercard), deposit and withdrawal transaction history, and account balance records.
• Gaming activity data: records of all bets placed, games played, game outcomes, session duration, bonus claims, and wagering history associated with your gbaze account.
• Device and technical data: IP address, browser type and version, operating system, device type, and referring URL collected automatically when you access the Platform.
• Communications data: records of customer support interactions, emails, or messages exchanged between you and the gbaze support team, including timestamps and content.

gbaze does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required by applicable law and disclosed to you in advance.

gbaze processes your personal data for the following specific purposes only:

• Account management: creating and maintaining your gbaze account, verifying your identity and age, and managing your account profile and preferences.
• Payment processing: handling deposits to and withdrawals from your gbaze account, reconciling transaction records, and preventing payment fraud.
• Legal and regulatory compliance: fulfilling KYC obligations, anti-money-laundering screening, responsible gaming monitoring, and responding to lawful requests from competent authorities.
• Platform improvement: analysing gameplay and usage patterns to improve game selection, interface design, and the overall experience on gbaze.
• Customer support: responding to your enquiries, resolving disputes, and providing assistance with your account or any technical issues on the Platform.
• Service notifications: sending transactional messages such as deposit confirmations, withdrawal updates, bonus activation confirmations, and security alerts directly related to your account.

gbaze processes your personal data on the following legal bases:

• Contractual necessity: processing your registration data, financial data, and gaming activity data is necessary to perform the contract between you and gbaze (the Terms and Conditions).
• Legal obligation: processing identity verification data and maintaining transaction records is required to comply with anti-money-laundering, KYC, and responsible gaming regulations applicable to gbaze's operations.
• Legitimate interests: processing device and technical data serves gbaze's legitimate interest in maintaining Platform security, detecting fraud, and improving service quality, provided this does not override your fundamental rights.
• Consent: where gbaze sends optional promotional communications about new games, special bonuses, or seasonal offers, it does so on the basis of your consent. You may withdraw consent at any time by contacting [email protected].

gbaze does not sell or rent your personal data. We share personal data only with the following categories of recipient and only to the extent strictly necessary:

• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and other certified studios receive only the minimal session data required to deliver their games to your device — such as a session token and your selected currency. They do not receive your full name, identity documents, or payment details.
• Payment processors: bKash, Nagad, Rocket, Upay, and card processing partners receive transaction data required to process your deposits and withdrawals. Each partner operates under its own privacy framework.
• KYC and compliance partners: identity verification service providers may process your ID documents and proof-of-address data on behalf of gbaze solely for the purpose of fulfilling regulatory obligations.
• Law enforcement and regulatory authorities: gbaze will disclose personal data to competent authorities when required by applicable law, a court order, or a lawful regulatory request. gbaze will notify you of any such disclosure where permitted by law.

All third-party recipients who process personal data on behalf of gbaze are bound by data processing agreements that prohibit them from using gbaze player data for any purpose beyond the specific service they provide.

gbaze uses cookies and similar technologies to operate the Platform, maintain your session, and analyse usage patterns. The cookies used by gbaze fall into three categories:

• Strictly necessary cookies: session cookies essential for logging you in and maintaining your authenticated state while navigating the Platform. These cannot be disabled as the Platform would not function without them.
• Functional cookies: cookies that remember your preferences — such as language settings and responsible gaming limits — so those settings persist across sessions without you needing to re-enter them.
• Analytics cookies: anonymised data about how visitors use the Platform — pages visited, session length, and errors encountered — helps gbaze identify usability issues and improve the experience. No personally identifiable information is shared with analytics partners.

You can control cookie settings through your browser preferences. Disabling strictly necessary cookies will prevent you from logging in to gbaze. Disabling functional or analytics cookies may reduce experience quality but will not prevent basic Platform access.

gbaze retains your personal data for as long as your account remains active and for a period after closure as required by applicable law. Specifically: registration and identity verification data is retained for a minimum of five years after account closure to satisfy anti-money-laundering record-keeping requirements; financial transaction records are retained for a minimum of five years from the date of each transaction; gaming activity data and session logs are retained for a minimum of three years; customer support communications are retained for two years after the last interaction.

When retention periods expire, gbaze will securely delete or anonymise your personal data so it can no longer be attributed to you as an individual. Where data is anonymised rather than deleted it may be retained indefinitely for statistical purposes in a form that cannot identify you.

gbaze applies a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption for all data transmitted between your device and the gbaze Platform, ensuring your login credentials, financial details, and personal information cannot be intercepted in transit.
• Access controls: personal data is accessible only to gbaze staff and authorised service providers who require it to fulfil a specific operational function. All access is logged and reviewed periodically.
• Secure data storage: account data is stored on servers with restricted physical and network access. Regular security audits are conducted to identify and remediate vulnerabilities before they can be exploited.
• Incident response: gbaze maintains a data breach response procedure. In the event of a breach likely to result in a high risk to your rights, gbaze will notify affected players without undue delay.

No security system is impenetrable. While gbaze takes all reasonable precautions to protect your data, you also have a role: use a strong unique password for your gbaze account, never share your credentials with anyone, and log out after each session on a shared device.

Subject to applicable law, you have the following rights with respect to the personal data gbaze holds about you:

• Right of access: you may request a copy of the personal data gbaze holds about you, together with information about how and why it is being processed.
• Right to rectification: if any personal data gbaze holds about you is inaccurate or incomplete you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: in certain circumstances — for example where data is no longer necessary for the purpose collected, or where you withdraw consent — you may request that gbaze delete your personal data. This right is subject to overriding legal obligations such as anti-money-laundering retention requirements.
• Right to restriction: you may request that gbaze restrict the processing of your personal data in certain circumstances, for example while an inaccuracy is being investigated or an objection to processing is pending determination.
• Right to data portability: where processing is based on your consent or the performance of a contract, you may request that gbaze provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another provider.
• Right to object: you have the right to object to gbaze processing your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.

To exercise any of the above rights, contact gbaze at [email protected] with the subject line "Data Subject Request". gbaze will acknowledge your request within 5 business days and respond fully within 30 calendar days. Identity verification may be required before processing your request.

gbaze is strictly an adult gaming platform. No person under the age of 21 may register an account or use the gbaze Platform in any capacity. gbaze does not knowingly collect personal data from any person under 21. Age verification is a mandatory step in the gbaze KYC process and any account that cannot be verified as belonging to an adult player aged 21 or over will be suspended pending verification or permanently closed.

If gbaze becomes aware that it has inadvertently collected personal data from a player who is under 21, it will immediately suspend the account, delete the personal data, and return any real-money balance via the original deposit method where practicable. If you believe a minor has accessed or registered a gbaze account, contact [email protected] immediately.

The gbaze Platform integrates third-party game interfaces provided by certified game studios. These interfaces may load content from the provider's own servers. gbaze is not responsible for the privacy practices of third-party game providers. Each provider operates under its own privacy policy. gbaze selects providers whose data security standards are consistent with the protections described in this Policy, but when a game launches in a separate frame or window, the provider's own data practices apply to that session.

gbaze may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform structure. When we make material changes — such as collecting a new category of data or sharing data with a new class of recipient — we will provide advance notice to registered players via their registered email address or a prominent on-platform notification before the change takes effect.

The date shown at the top of this Policy reflects the most recent revision. Continued use of the gbaze Platform after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how gbaze protects your personal data.

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how gbaze handles your personal data, please contact the gbaze support and data team. All data subject requests will be acknowledged within 5 business days and fully responded to within 30 calendar days. gbaze may need to verify your identity before processing your request.

Data enquiries email: [email protected]